一般情報

インド
カルナータカ
都市
バンガロール
部門
Global Support
求人ID:
37201

内容・必要条件

Candidate should be qualified to offer technical support to Infor customers who are using the Infor POS product. Candidate should be willing to work in shifts, which includes India night hours. Good technical aptitude, strong knowledge of the English language & communication skills, ability to work in a team and good customer service skills are key.   An Infor POS support analyst should have the technical aptitude to learn our POS software/hardware systems. He/she should be able to provide excellent remote customer service to our customers in Canada, Americas, and Europe. Candidates should have excellent command over the English language, both verbal and written. Typically reports to a manager or team lead.


Essential Duties:

An Infor POS analyst should have the ability to smoothly transition to live support following product training. The analyst should offer seamless remote assistance to customers, as prescribed in internal department procedures. Analyst should retain and enhance his/her technical product knowledge. Diligently working on every customer case is key and so is following department policies and procedures. Our customers are based primarily in Canada and the U.S. An Infor POS analyst is expected to hold confident communications with all our customers in the English language, irrespective of regions. The Infor POS department operates 24/7 and POS analysts should be flexible to work all shift hours per business needs. Monthly team and individual goals are set for all team members, and everyone is expected to meet or exceed them.

Basic Qualifications:

1. Experience range: 3-5 years’ work experience in hotel industry- Front Desk or F & B Service departments, preferably F & B service
2. Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (word, ppt, excel) is a must. Additional knowledge of computer applications, SQL certification and such is a plus.
3. Linguistical abilities: Proficiency in the English language & customer service skills.
4. Academic qualifications: IHM, IIHM, BHM or equivalent degrees.
5. Work hours & shifts: willing to work during India night hours.
6. Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.
7. Candidates’ work experience should be with a reputable hotel group (Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela and similar).

Preferred Qualifications:

1. Previous experience with Point of Sale, restaurant, or hospitality work environments.
2. Technical certifications in networking, SQL, operating systems, or others.
3. Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.


インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

私たちはPBMに基づく文化に執拗に取り組んでいます。PBM™は、自由で開かれた社会の繁栄を可能にする原則に基づいて、個人が革新、改善、変革する準備をしながら、クライアントとサポーターに長期的な価値を創造し、従業員に充実感を生み出す健全で成長する組織を育成します。

インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

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