基本信息

国家
インド
州
テランガーナ
城市
ハイデラバード
职位编号
39897
部门
Development
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

As a Development Support Engineer, you are the linking pin between the Infor Support organization and the Development team. You will respond to incoming support issues that cannot be handled by Infor Support. You will analyze the issues and propose solutions. You will work with your DevSupport peers in both India and the U.S. Issues that are caused by flaws in the software will be analyzed together with the Development team. You will work within a multidisciplinary agile development team in close collaboration with other skilled software engineers, QA engineers, architects and business analysts. You determine your daily tasks in coordination with these colleagues rather than waiting for work to be assigned to you.


Key Responsibilities

  • Resolve client’s questions or problems over the telephone or internet in the areas of system configurations/setups, product functionality, and bugs/enhancements
  • Proactively keep the stakeholders informed of how and when problems are resolved
  • Work with customers, internal Consultants, Support teams, and Development to resolve customer issues. Troubleshoot application issues.
  • Work with customers and internal development teams for the adoption of Infor OS products
  • Troubleshoot integration issues with Infor products.
  • Work proactively to reduce the turnaround time.
  • Install, deployment and configuration of Infor software on Amazon VMs.

 

 

 Key Requirements/Experience

  • Bachelor or Master of Technology in Computer Science Engineering, Electronics Engineering
  • Java development skills;
  • Amazon Web Services, especially EC2, S3, SQS, ELB, OpenSearch;
  • Database skills in native SQL;
  • Several years of experience in a software development or support environment.
  • Analytical, accurate and result driven;
  • T-shooting On-Premises and cloud ends.
  • Proactive problem solver.
  • Good communication skills (written and oral) in English;
  • Experience with and enjoys working within an international agile development environment;
  • Preferred: knowledge of Azure, container architectures (Docker, Kubernetes)

 

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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