Technical Support Analyst, Associate - - 15405

基本信息

国家

フィリピン

城市

マニラ

职位编号

42146

部门

Customer Support

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments. Operates under general supervision. Typically reports to the Manager, Support Operations. Requires

A Day in The Life Typically Includes:

Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
Continues to develop application knowledge in specific product suite and operating environment and technologies.

Required skills:

Bachelor’s degree in business or computer science or has experience in functional area i.e. Accounting, Human Resources, Purchasing or Customer Service experience.
Prior experience in related industry (SCM) or software/technical support
Possesses working knowledge of assigned product and basic knowledge of operating environments.
Advanced problem solving and analytic skills.

Preferred Qualifications:

SQL knowledge
SCM knowledge
Manufacturing Execution System

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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