一般情報

インド
テランガーナ
都市
ハイデラバード
部門
Global Support
求人ID:
36830

内容・必要条件

We are looking for a talented technical support analyst who is skilled in capturing, communicating and owning what is most important in cloud enablement of business applications that helps in the automation of infrastructure and tenant provisioning. The technical support analyst in this position should have the ability to analyze reported issues, identify low-level technical details, and engage with the users and development team to get the issues resolved. The resource should have good exposure to technologies used for web-based applications, integrations, cloud solutions, and should be able to work well both in a team environment and independently.


We are not talking about first-level technical support in this role.  Most of our users are internal to the company and they have years of experience using the product, so most of the issues reported to support require an in-depth understanding of the product.  Above anything else, we are seeking someone who has very strong problem-solving skills.

Education & Work Experience:

  • Bachelors or masters degree in computer science or information technology, or a closely-related field.
  • Having 2-6 years of work experience as a technical support analyst.

Responsibilities:

  • Experience with all phases of SDLC.
  • Monitor and analyze support issues and gather the low-level details.
  • Engage with the users to troubleshoot reported issues.
  • Engage with the development team on user-reported issues and keep customers up to date on the issue status.
  • Should interact effectively within the team and other integrated product development teams.
  • Stay up to date with new product features and their technical details.
  • Prepare knowledge base articles for frequently reported issues.

Required Skill Sets:

  • Exposure to full-stack application development technologies.
  • Hands on experience with Web Services, HTML, XML, and JSON, REST.
  • You should be able to construct SQL queries where you join multiple tables, select certain fields, and extract certain rows based on multiple criteria.
  • Exposure to AWS technologies is an advantage.
  • Hands-on experience with logging solutions like SumoLogic, Splunk, or Logstash.
  • ·       Understanding of defect tracking systems and change control procedures.  Jira is preferred, but other experience with issue tracking systems is acceptable.
  • ·       Monitor and analyze support issues and gather the low-level details.
  • ·       Engage with the users to troubleshoot reported issues.
  • ·       Engage with the development team on user-reported issues and keep customers up to date on the issue status.
  • ·       Should interact effectively within the team and other integrated product development teams.
  • ·       Stay up to date with new product features and their technical details.
  • ·       Prepare knowledge base articles for frequently reported issues.
  • ·       Excellent writing and communication skills.
  • ·       Extensive experience supporting Windows-based software applications
  • ·       Some experience with Linux is helpful, but not required.
  • Be able to work well as part of a team, but also be able to work without much supervision.


インフォアについて

インフォアは、業界固有の市場の企業向けのビジネスクラウドソフトウェア製品のグローバルリーダーです。インフォアは、完全な業界スイートをクラウドに構築し、ユーザーエクスペリエンスを第一に考え、データサイエンスを活用し、既存のシステムに簡単に統合できるテクノロジーを効率的に導入します。世界中の60,000を超える組織が、市場の混乱を克服し、ビジネス全体のデジタルトランスフォーメーションを実現するためにインフォアを利用しています。 
詳細については、www.infor.com をご覧ください。 

私たちの価値観

インフォアでは、PBM™ の原則に基づく経営™理念と、誠実さ、スチュワードシップ&コンプライアンス、変革、原則的な起業家精神、知識、謙虚さ、尊敬、自己実現という8つの指針に基づいた環境を目指しています。多様性を高めることは、現在および将来にわたってサービスを提供する市場、顧客、パートナー、コミュニティを反映するために重要です。

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インフォアは機会均等雇用者です。私たちは、多様で包括的な職場環境の構築に取り組んでいます。インフォアは、性別、人種、性自認、障がい、年齢、性的指向、宗教、出身国、退役軍人の地位、または法律の下で保護されているその他の地位を理由に、候補者または従業員を差別しません。

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