Infor

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on the function and usage of the product via phone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer-reported issues. This position serves as the primary support liaison between the company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes:

• Resolving client application questions or problems in system set-up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.
• Proactively keeping customers informed of how and when problems are resolved with a focus on retention and reference ability.
• Involvement in any additional follow-up, testing and troubleshooting.
• Managing workload effectively by following Support Procedures.
• Responsiblity for appropriate referral to other support analysts, providing feedback to Development with guidance from mentor (more senior analysts) and liaising with other Departments.
• Contributing and maintaining information in the Support knowledge base.
• Developing product knowledge in the specific ERP product and identifying areas for further specialization.
  
  

• Excellent customer focus and strong communication skills.
• Good analytical skills to analyze data research and solve diverse functional issues.
• Team player approach with the ability to build strong peer and interpersonal relationships.
• Good English level - speaking and writing.
• Good writing and editing skills that enable you to provide oral and written communication that effectively articulates complex ideas.
• Relevant university degree, equivalent training and/or work experience.
  
  

What Will Put You Ahead:

• Knowledge of ERP software
• Previous working experience in Production, Logistics and/or IT Support.
• German or other European language knowledge. 
  
  

What We have to offer:

• Cooperation with experienced senior consultants - mentorship for 18 months to build your career.
• Integration into an existing support team in Wroclaw with 8 analysts.
• Comprehensive and ongoing training and development programs.
• Opportunity to work with the 3rd largest Enterprise Software company in the world.
• Rewarding career in an international working environment.

• Opportunity to work alongside recognized experts in the field.