Infor

The Implementation Consultant works within the Professional Services organization at Infor. This position will serve in a business and technical consulting capacity to understand customer business requirements and apply them to the Infor Nexus application to ensure customers’ success. The software is delivered in a cloud-based, on-demand environment and the candidate will work directly with global customers to deliver complex, global supply chain solutions.

Essential Duties

• Demonstrates expertise in software implementations or supply chain and applies industry knowledge to decipher customer needs
• Utilizes consultative approach in gathering customer requirements in a clear and accurate manner, understands the overall vision of the project, and collaborates closely with the Solution Architect in building solution designs
• Configures the Infor Nexus application and collaborates with technical teams for implementation of integrations and customizations
• Leverages Infor Nexus product expertise to guide customers on the solutions and configurations
• Develops functional design specifications and technical designs
• Acts resourcefully when trying to understand and resolve an issue
• Works closely with and builds positive relationships with customer project teams
• Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the customer understands and finds meaningful
• Responsible for collaborating regularly with global, multicultural teams both within Infor and at the customer
• Organizes and conducts customer training to drive adoption
• Provides input to build the deployment plan and support solution rollout
• Monitors solution stability post-implementation and provides support to ensure business continuity

Basic Qualifications

• Bachelor’s degree in supply chain management or a relevant area of study
• Ability to effectively troubleshoot technical issues, analyze complex problems, and formulate alternative approaches
• Effective written and verbal communication skills; ability to prepare and deliver oral presentations
• Ability to present business process flows and technical applications
• Comfortable working on multiple projects and task simultaneously, excellent attention to detail

Preferred Qualifications

• Experience with integrations using XML, JSON or X12 formats
• Experience/Understanding of ERPs