Algemene informatie

Land
Sri Lanka
Stad
Colombo
Vacature ID:
41863
Afdeling
SaaS
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beschrijving & Vereisten

Responsibilities
  • Vender Onboarding for 3PL customers on the Infor Nexus Application 
  • Vendor Org Creation and User Creation as per the defined SOP
  • Vendor code mapping for an existing SOP
  • Ensure overall timely onboarding of vendor and vendor users.
  • Data request
  • CUCC mapping for Enterprise and 3PL customer 
  • Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases and analysis of reported issues to ensure an excellent customer service experience.
  • Helping user complete transactions on the GT Nexus platform, while understanding their specific buyer – seller relationship requirements.
Qualification
  • Should have a Bachelor’s degree in relevant filed  and 1 year Customer Service experience or  Operations experience supporting a software application is preferred.
  • Strong Interpersonal skills are essential and should have excellent proficiency in English , Hindi & Bengali language and any other language will be an added advantage.
  • Work on night shifts, weekends, and public/mercantile holidays on a roster basis.


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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