Service Transition Manager - US Shift - - 16257

Algemene informatie

Land

Filipijnen

Stad

Remote Locatie

Vacature ID:

43368

Afdeling

Infor Consulting Services

Experience Level

NOT_APPLICABLE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Beschrijving & Vereisten

Infor Managed Services (IMS) is dedicated to providing comprehensive support and management for Infor's cloud and on-premise solutions. Our services are modular and tailored to fit the unique needs of each business, ensuring that the support aligns with strategic goals and complements internal resources. IMS offers a range of services including troubleshooting, customization support, cloud release assistance, 24/7 monitoring, application maintenance, and regression testing. Our focus is on reducing complexity and ensuring that ERP systems operate at their best every day.

The Service Transition Manager will be responsible for managing and coordinating all activities related to the transition of services from development to production. This role involves ensuring that new or changed services meet the needs of the business and are delivered in a controlled and efficient manner.

What You Will Need?

Minimum Qualifications:

ITIL Certified
Willing to work in US Time zone permanently from 9PM – 6AM
Proven experience in service transition management, preferably in a cloud services environment.
Strong project and operations management skills with specialization on Service Transition
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

What Will Put You Ahead?

Preferred Qualification:

· Experience with IT service management tools and platforms.

· Knowledge of cloud computing, ERP and related technologies.

· Experience in process improvement and automation initiatives.

A Day In A Life Typically Includes:

· Plan and manage service transition projects, ensuring they are delivered on time, within scope, and within budget.

· Develop and maintain service transition plans, including risk management, resource allocation, and stakeholder communication.

· Coordinate with development, operations, and support teams to ensure smooth handover of services.

· Ensure that all service transition activities comply with ITIL v4 best practices and organizational policies.

· Conduct post-implementation reviews to identify areas for improvement and ensure continuous service improvement.

· Manage and resolve any issues or conflicts that arise during the service transition process.

· Provide regular updates and reports to senior management on the status of service transition projects.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.