General information

Consulting Services
Job ID

Description & Requirements

The Implementation Consultant works within the Professional Services organization at Infor. This position will serve in a business and technical consulting capacity to understand customer business requirements and apply them to the Infor Nexus application to ensure customers’ success. The software is delivered in a cloud-based, on-demand environment and the candidate will work directly with global customers to deliver complex, global supply chain solutions.

Essential Duties

  • Demonstrates expertise in software implementations or supply chain and applies industry knowledge to decipher customer needs
  • Utilizes consultative approach in gathering customer requirements in a clear and accurate manner, understands the overall vision of the project, and collaborates closely with the Solution Architect in building solution designs
  • Configures the Infor Nexus application and collaborates with technical teams for implementation of integrations and customizations
  • Leverages Infor Nexus product expertise to guide customers on the solutions and configurations
  • Develops functional design specifications and technical designs
  • Acts resourcefully when trying to understand and resolve an issue
  • Works closely with and builds positive relationships with customer project teams
  • Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the customer understands and finds meaningful
  • Responsible for collaborating regularly with global, multicultural teams both within Infor and at the customer
  • Organizes and conducts customer training to drive adoption
  • Provides input to build the deployment plan and support solution rollout
  • Monitors solution stability post-implementation and provides support to ensure business continuity

Basic Qualifications

  • Bachelor’s degree in supply chain management or a relevant area of study
  • Ability to effectively troubleshoot technical issues, analyze complex problems, and formulate alternative approaches
  • Effective written and verbal communication skills; ability to prepare and deliver oral presentations
  • Ability to present business process flows and technical applications
  • Comfortable working on multiple projects and task simultaneously, excellent attention to detail

Preferred Qualifications

  • Experience with integrations using XML, JSON or X12 formats
  • Experience/Understanding of ERPs

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.