Algemene informatie

Land
Verenigde Staten
Stad
Remote Locatie
Vacature ID:
40913
Afdeling
SaaS

Beschrijving & Vereisten

Infor Customer Experience Managers (CEMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value from their Infor investment. Infor CEMs bring micro-vertical expertise and an understanding of the customer’s challenges and how Infor technology can help the customer meet their business goals. The CEMs fosters a dynamic and strategic relationship between Infor and the customer.

A Day in The Life Typically Includes:
 
  • Build and manage relationships and partnerships that allow the ability to guide customers on feature adoption, new features, and product enhancements which support customer innovation goals 
  • Manage milestones and transitions which drive process and solution optimization planning/execution.  Along with oversight of renewals in collaboration with subscription services
  • Foster engagement with Infor customer groups, communities, and events. Generate referenceable customers for the Infor reference program.
  • Quarterly Customer sentiment collection, Ensure Risk/issue identification and management plans in place 
  • Business Partnership Reviews, Success Plans / Call to Action maintained, Adoption playbooks execution completed


Basic Qualifications:
  • Experience working in a services role within software or high-tech industry
  • Experience managing critical customer issues with senior management
  • Experience as a Customer Success Manager or comparable role
  • Account management, project management or implementation management experience in the software industry with executive levels
  • Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps
  • Experience with data analytics and investigation of data for trends and story to drive customer adoption and utilization of product to achieve value realization for the customer

 
Preferred Qualifications:
  • Knowledge of Infor Products and software lifecycle – Enterprise software, Supply Chain Management or Finance are examples
  • Small, Medium and Large ERP system implementation and maintenance experience
  • Expertise in business processes and activities in key Infor focused industries
  • Technical Cloud skills/understanding of SaaS and Cloud technologies and architecture – Multi-Tenant, AWS, API’s, Integrations, databases, application farms, cloud security, elasticity, ADFS, certifications, privacy, etc
  • Experience with major ERPs – Financial, Manufacturing, Human Resources applications
  • Experience working with a Maintenance Sales, Premium Support, or Managed Services organization to have a good working knowledge of maintenance and support
US Remote (Dallas, TX/St. Paul, MN/Alpharetta, GA) 


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf