General information

Job ID

Description & Requirements

• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.

• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Responsible for appropriate referral to other support and quality assurance areas. for Total Rewards clients. 

• Prefers shifting.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.