General information

Country
India
City
Remote Location
Department
Education
Job ID
27455

Description & Requirements

Infor (Global), Inc.

Job Posting For Education Operations Specialist

Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 8,100 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 70,000 customers.  For additional information, view www.infor.com.

Position Title: Edu Operations Specialist (Mid to Upper Level Experience)    

Department:   Education Operations              

Manages Staff: No       

POSITION SUMMARY:

An extensively experienced Education Operations Specialist is vital to the Campus Education Engagement Team (CEE) to support internal and external customers as they become leaders in their own industries.  With a focus on entrepreneurship, this position will require skills as an effective liaison across multi-functional workgroups. As a seasoned professional, the specialist will have inherent leadership abilities as shown by a confident and positive attitude, strong work ethic, integrity, and committed to quality support that showcases an eagerness to explore new challenges. 

ESSENTIAL FUNCTIONS:

·       Facilitating Infor Campus Plus Membership Trials - Supporting Sales / Presales / AEs/ Inside Sales / CSM and SSM requests

·       Being that “first impression” on Campus Access which leads to scheduling the Onboarding

·       Working all Infor Education Campus related issues

·       Supporting Candidates for Certification w/ Kryterion, Credly and Infor Certification Teams

·       Enabling Learning Contacts (User Administrator) while coordinating daily Campus Plus overview sessions

·       Troubleshooting Self-Directed Learning (SDL) support communicating and working with the Training Support Services Team to identify and resolve SDL, eLearning and workbook delivery

·       Developing and maintaining process documentation and training resources for CEE team 

·       Working knowledge of supporting education platforms, course offerings based on business roles and topics

KEY COMPETENCIES:

·       Skilled in providing an excellent customer experience

·       Wide-ranging experience in Learning Management System, Data Entry, Data Management, ERP Product Knowledge, and proven Customer Service with a proven dedication to achieving and attaining company goals and objectives through seasoned knowledge and teamwork

·       Extremely proficient leading project management and executing functions including accurate documentation, researching and updating product information and then communicating any updates / changes to appropriate internal and external customers timely and efficiently

·       Strong propensity in the areas of providing excellent customer service by having high attention to detail, ability to work effectively in a busy support center, prioritizing, multi-tasking and communication

·       Energetic “can-do” leader focused on inspiring, leading and motivating others to build teamwork as well as in creating and maintaining an atmosphere conducive to self-directed work groups

·       Proactive skill-set to identify, isolate and resolve issues within set deadlines with the flexibility to adapt to changing priorities

·       Highly effective in building and managing relationships with co-workers in remote office settings

KNOWLEDGE, SKILLS AND EXPERIENCE:

·       Excellent written and oral communication skills

·       Must be flexible and able to work varying hours

·       Ability to prioritize and handle multiple tasks

·       Strong attention to detail and high level of accuracy is required

QUALIFICATIONS:

·       Associate degree preferred but not required.

·       2+ years experience supporting customers in their education needs

·       Customer / Student advising including course recommendations based on specific criteria

SOFTWARE APPLICATIONS:

·       Excellent Microsoft Office skills. (Word, Excel and Outlook)

·       Softrax Billing System (a plus but not required)


Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.