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Information Technology
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Technician is required to support End Users with laptop hardware, general application support, and execution of audio-visual operations and support at Infor.  The involvement varies from large in-person events to in-office meetings involving video conferencing, and project coordination.  Support will be provided via telephone, email, and direct interaction with end users. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization, and in general a contribution to the successful use of Information Technology. This role will be based in a company office location but travel to other offices inside and outside the country may be required.  This is not a contract role, but a full-time employee with benefits.

Title: IT Technical Support Specialist

Experience: 2 -6 Years

Location: Hyderabad

Education: Graduated in Electronics/Computer Science (B.Sc., B. Tech, Diploma in AV/Electronics)


·        2 – 6 years of IT Support experience on Laptops, desktops, and AV equipment

·        In-depth Knowledge and experience with Windows 11 and Mac OS.

·        Knowledge of Active Directory, Office 365, Linux, Cloud Technologies, Virtualization

·        Knowledge of Windows Server 2016/2019/2022, Linux Platform, and All General applications like MS Office, Adobe, and VPN. in installing and supporting.

·        Installing and supporting printers

·        Knowledge of network architectures and data communication protocols including TCP/IP, DNS, and DHCP.

·        Experience with IT ticketing tools.

·        Good verbal and written communication skills (English)

·        Strong analytical skills

·        Strong interpersonal skills, must be able to interact with personnel in multiple business roles

·        Proficiency with Microsoft Teams

  • Scripting knowledge (PowerShell/Python) – added advantage



  • Upkeep of all AV equipment
  • AV support of meetings, troubleshooting conferences, audio issues, and team problems
    • Assist with table, microphone, and audio and video conferencing setup for high-profile, in-office meetings.
  • Provide thought leadership and guidance around best practices—technical specifications, teleconferencing, AV presentations, PowerPoint, Video, Audio Mixing, AV Technology
  • Manage third-party vendors and suppliers, as needed.
  • Operate AV equipment during meetings and events.
  • Work closely and interface across teams as required to support various events including IT, Facilities, and Executives

·        Ready to work any shift (No need for night shifts)

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.