General information

Country
Tunisia
City
Tunis
Department
IT Business Innovation
Job ID
34072

Description & Requirements

Technical support Analyst providing support for the Infor OS product line which includes ION, and other associated Infor products.

Essential Duties
  • Act as the first point of contact for customers when they experience a technical or functional problem
  • Take ownership of the incidents; analyze, troubleshoot and provide a solution to the customer
  • Collaborate closely across the development or cloud team to find
  • Handle multiple incoming requests, prioritize according to urgency and impact, follow up in a timely manner with a solution
  • Provide Technical support to customers, ST Cloud teams with Infor OS product line.
  • Act as the first point of contact for customers when they experience a technical or functional problem
  • Take ownership of the incidents; analyze, troubleshoot and provide a solution to the customer
  • Collaborate closely across the development or cloud team to find
  • Handle multiple incoming requests, prioritize according to urgency and impact, follow up in a timely manner with a solution.

Basic Qualifications
  • Computer Science related Educational background and some experienced in support or related subjects.
  • First experience working in Support, this also includes internships, student jobs as well as first work experience after graduation
  • Experience with AD, AZURE Database Platforms knowledge such as SQL server, Java or Python, XML; ability to perform basic queries against a database
  • Proficiency working with Microsoft Office
  • Outstanding communication and writing skills in English (additional European languages such as German/ French would be beneficial, but not essential)
  • Problem solver mentality, analytical thinking, well organized.

Preferred Qualifications
  • Degree level education and 1 year experience in software support development or consultancy.
  • Graduated in Computer Science, Mathematics, Physics, Engineering
  • Previous experience in Development, support in Software would help, and knowledge of Infor software would be beneficial.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


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