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We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you’ll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company.

Your Responsibilities Include

  • Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs
  • To work alongside calling specialist team when workload accommodates
  • Ensure timely and accurate reporting to the business as required
  • Any adhoc duties which may arise 
  • Attend bi-weekly calls with the Customer Advocacy Team
  • Attend bi-weekly Business Calls and provide support to the Business 
  • Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer
  • Ensuring settlement agreement terms are adhered to – working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions
  • Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries 
  • Attend Monthly Legal calls providing information to internal and external legal teams
  • Maintain a database of legal claims / cases
  • Be responsible for Liquidation / Administration cases and maintain a database
  • Providing support / information to VP’s and Senior Directors as requested 
  • Assisting with ME/QE and YE duties where required

Knowledge and Skills, You Bring to the Organization

  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Legal and Insolvency experience desirable
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
  • Strong oral and written communication skills 
  • Interpersonal skills
  • Decision making
  • Credit Control experience would be desirable but not essential
  • European Language skills desirable but not mandatory

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

At Infor we value your privacy that’s why we created a policy that you can read here.