Algemene informatie

Maintenance Business
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Beschrijving & Vereisten

Are you a proactive problem solver with a knack for building strong client relationships? We're looking for a Subscription Services Manager to join our team. 

Your primary focus will be on maintaining and increasing renewal rates
while fostering positive client relationships. 

Here's what you'll be doing:

  • Renewal Growth: Protect and expand our maintenance revenue stream from your assigned clients and channel partners.
  • Efficient Renewals: Ensure timely and accurate renewal processes are followed, keeping all agreements up to date.
  • Value Communication: Articulate the value of our maintenance services to clients and adhere to company policies for pricing adjustments.
  • Negotiation: Handle negotiations with clients, especially when faced with challenges or requested discounts, following company policies and approval protocols.
  • Client Management: Proactively manage and assist with your assigned accounts, including potential on-site visits when coordinated with the Regional Manager.
  • Data Tracking: Contribute to tracking and reporting of customer renewal and retention data.
  • Payment Management: Collaborate with customers to ensure timely payment of all renewals.
  • Issue Resolution: Act as a liaison between clients and internal departments to resolve escalated questions and issues, optimizing maintenance revenue.
  • Upselling: Identify opportunities and effectively negotiate upsells for enhanced support offerings (Premium, Elite).
  • Cross-Selling: Develop cross-selling leads within your assigned accounts.
  • Record Maintenance: Collaborate closely with the Support Operations Team and Customer Care to maintain accurate customer records.


Key Requirements/Experience



  • Customer oriented (experience dealing with customers, not afraid to talk to customers). Previous experience valued: Customer sales, inside sales, Customer Care, Collections, Support
  • Native French and English (excellent level)
  • Eager to learn (self-learner)


Nice to have:

  • 2nd language: Italian or Arabic
  • Experience with the Gulf region (culture and customers)
  • Experience in Technology business
  • Sales experience 

If you have a passion for client retention, revenue growth, and exceptional negotiation skills, we'd love to have you on board as our Subscription Services Manager.
Alternative good fit for the role: 

Customer care Specialist

Account Renewal Specialist

Renewal Account Executive

Account Maintenance Manager

Join us in ensuring our clients receive the best support and value for their investment.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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