General information

Sri Lanka
Job ID

Description & Requirements

Infor Sri Lanka started operations in 2009 and has been growing ever since. We are currently home to 200+ employees, playing a vital role in the Infor cloud-based platform, collaborating with multiple teams to bring up the best of everything from everyone involved. As Infor Sri Lanka, our goal is to provide an innovative and perfect business platform to all our customers where they can gain the maximum output from their business worldwide. Our core strength is our people. We have made sure that each one of us is having a perfect work-life balance, and enjoying what we do here.


Monitor Post Go-Live Production EDI data flowing in and out of internal servers on a 24/7 basis for latency and critical failures.

Troubleshoot issues related to different types of EDI data/ documents handled in Infor and provide timely resolutions to the internal teams via case management tools.

Troubleshoot issues related to Connectivity protocols such as AS2, FTP, SFTP and provide resolutions.

Perform post-release checks and monitoring of the EDI data flow in and out of the system.

Communicate with all necessary stakeholders both local and overseas to ensure proper resolution and closure of issues.


Should have a bachelor’s degree in relevant field and 2-4 years of enterprise production support experience that includes troubleshooting of EDI/EDIFACT/XML data.

Good communication and interpersonal skills.

Sound working knowledge of EDI, EDIFACT, and XML.

Good working knowledge of connectivity protocols such as AS2, SFTP, FTP etc., and their troubleshooting.

Knowledge of supply chain, trade operations or trade sales, accounting, industry practices (LCs, banking, credit), and import and export practices will be a plus.

Should be willing to learn/adapt to new technology, ability to work independently, and as a team player.

Strong issue resolution and conflict resolution skills.

Willing to work on weekends and public/mercantile holidays on a roster basis.

We provide very attractive remuneration which includes addressing the currency devaluation impact to US$.

Follow us:

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.