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Global Support
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Beschrijving & Vereisten

Provide application support to customers, answering questions on function and usage of products via various communication channels.  Serves as primary support liaison between company and customer in a highly team-oriented environment.  Conveys customer feedback to product development staff. 

Essential Duties:

Resolves customer product issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools.

Basic Qualifications:

Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Technical skills

  • SQL knowledge
  • Shell scripting
  • Good Unix knowledge
  • Understanding of Informix 4GL programming language

Functional skills

  • Exposure to Retail applications
  • Should have know-how of Infor ERP and WMS integration requirements.
  • Exposure to Logistics applications
  • Infor WM2000 WMS domain knowledge
  • Work related exposure to working on Application support.
  • Handling production support

Soft skills

  • Good communication skills
  • Good problem-solving skills & team play
  • Motivated & self-starter

Preferred Skills

Experience in Warehouse Management / Logistics.  Experience with Infor's EXE WMS2000 product is ideal.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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