General information

Job ID

Description & Requirements

Senior Business Analyst to assist ERP System21 product development to improve its business efficiency within the Manufacturing sector. As a top-performing Senior Business Analyst, you must possess the ability to identify ways to improve business efficiency and customer satisfaction.

Experience : 5 + Years

Key Responsibilities

  • Have Strong knowledge within the Manufacturing industry
  • Candidate is expected to bring in a consultative & collaborative mindset and problem-solving approach and drive analytical throughput for the team.
  • Operating in a fast-paced work environment, occasionally under time pressure.
  • Experience in processing, filtering, and presenting use case data.
  • Excellent verbal and written communication skills with the ability to effectively advocate engineering teams and business audiences.
  • Strong creative/innovative skills. The ability to think out of the box is key.
  • Creates conceptual designs, courseware content, reviews test designs and test results for corrective actions.
  • Works as a primary analyst on at least one product module.
  • Contributes to the development of products, which include the analysis, development and unit testing of products. Such development may include new product development, warranty work, correction and enhancement requests.
  • Engages with customers and other stake holders for understanding requirements, design discussions, articulating the solution approach
  • Analyzes low and medium complexity defects, working with support or solutions consultants and software engineers.
  • Reviews help text, product documentation, process documentation, or other material which might be used as a reference for a product or process.
  • Reports progress and other performance results, including activities in team meetings, conferences, or other educational events.
  • Executes and debug test results per best practices on all platforms on which the given product executes.
  • Assist in the development and execution of test plans for development projects.
  • Contributes to the research of new technology and tools applicable to assigned product line
  • Engages with a diverse group of stakeholders to influence direction of projects to meet the project milestones and to meet the objectives.

Qualifications & Skills:

  • BS Degree or equivalent experience in Industry (product functionality, product design, product planning and knowledge of evaluation methods in the design, development & analysis of software programs).
  • 6 to 8 years of experience.
  • Proven experience as a Business Analyst.
  • Proven training in Business Process Modeling.
  • Good communication skills (both verbal and written).
  • Experience in customer facing roles for any enterprise software.
  • Functional Domain knowledge in Customer &  Service & Finance desirable.
  • Basic knowledge about Cloud platforms, AWS etc.
  • Basic knowledge about SQL (being able to write simple SQL queries to fetch/analyse data based on some criteria).
  • Experience with any ERPs such as System21 working in manufacturing area will be preferred.
  • Customer management skills with high commitment to customer satisfaction.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.