General information

Software as a Service
Job ID

Description & Requirements

Position Summary

Administrate the customer profiles setup and maintenance, and to handle daily operation tasks and reports.

Your Responsibilities Include

  • Setup and administration of the customer profiles in the Infor Nexus system.
  • Daily monitoring and reporting of newly submitted customer applications and change requests.
  • EID Cards o E-identity card audit and issuance process.
  • o Timely processing of new user e-id card change requests.
  • o Maintain inventory of un-issued cards and readers. Order additional inventory as needed.
  • o Coordinate requests for un-issued cards with US office.
  • Prepare and send shipments using online courier service.
  • Working as a team member, sharing information and assuming responsibility to ensure all work effort are contributed to the success of the department.
  • Adherence to all security guidelines and personal responsibility for all security devices assigned to you.
  • Any ad hoc projects.

Knowledge and Skills, You Bring to the Organization

·       0 - 2 years of customer service experience and/or operation experience in supporting a software application.

·       Bachelor degree in any discipline.

  • Able to master business spoken and written English, Mandarin and/or Cantonese.
  • Detail and patience oriented, a desire to solve problems, analytical.

·       Ability to multitask and work in a deadline/time sensitive environment.

·       Ability to work both independently and in a team environment.

·       Good listener, sharing information and assuming responsibility to ensure success of any and all tasks.

·       Operations experience in the international supply chain or trading industry a plus.

·       Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint).

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.