General information

Global Support
Job ID

Description & Requirements

Infor is looking for a Senior Product (Payroll) Support Analyst whom provides product support to customers, answering complex questions on function and usage of Infor product via the telephone and/or Internet, Serves as primary support liaison between company and customer.

A Day in The Life Typically Includes:

  • Resolves client’s questions or problems over the telephone or internet focusing product functionality, operating environments and system configuration/setup.
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.

What You Will Need:

Required skills:

  • 5 to 6 years of solid experience in French Payroll systems and related regulation area.
  • Fluent French language required & mandatory, good writing and editing skills.
  • Good knowledge and sense of the customer relationship.

What Will Put You Ahead?

Preferred Qualifications:

  • Functional knowledge and experience on Anael Paie iSeries.
  • Advanced problem solving and analytic skills.
About Infor
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. 

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.