General information

Global Support
Job ID

Description & Requirements

Resolves clients' questions or problems on use of Infor ERP Aplus over the telephone or Internet focusing on product functionality, operating environments, and application configuration/setup.

What You Will Need? 

  • Bachelor's degree in business or computer science
  • Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
  • Excellent problem solving and analytic skills.
  • Excellent writing and editing skills.
  • Excellent interpersonal and communications skills.
  • Detailed oriented with attention on process and quality orientation.
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
  • Strong organizational skills required to insure most effective and timely delivery of service to customers.
  • Flexibility required to work outside of defined role.
  • Possess ability to both multi-task and manage priorities effectively

What Will Put You Ahead?
  • Relevant knowledge of assigned product, technologies, or operating environments.
  • Competent knowledge of Infor ERP Aplus software.
  • Competent knowledge in following: IBM iSeries platform, Windows Servers, Windows operating systems and hardware.
  • Competent knowledge of database management technology.
  • Competent knowledge of file structures and database relationships.
  • Competent knowledge of the Distribution Industry and its practices

A Day in The Life Typically Includes:

Provides application and technical support to customers, answering questions on function and usage of Infor ERP Aplus via the telephone and/or Internet. Serves as primary support liaison between company and customer in a highly team-oriented environment.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.