General information

Mexico City
Global Support
Job ID

Description & Requirements

Responsible for providing world-class technical support to Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes:

  • Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
  • Manage RDBMS systems such as Oracle and/or SQL Server to replicate customer issues as needed.
  • Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues.
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
  • Ability to work on call on a rotational basis.

Basic Qualifications:

  • University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent.
  • Familiarity with SQL and an understanding of relational database systems.
  • English and Spanish language skills.
  • Communication, organizational, and problem-solving skills.
  • Good exposure to object-oriented programming.
  • Aptitude to learn quickly and independently.

Preferred Qualifications:

  • Advanced SQL.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.