Infor

 This position is responsible for providing world-class technical support for the Infor Public Sector. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. This position is for those who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. IPS customers are in general an entity providing governmental services and support i.e., public entities like public utility companies, City/County/State agencies and departments. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Public Sector industry with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes:

• Provide troubleshooting and diagnosis for complex issues presented to Infor from both On-Premises and SaaS customers.
• Support entire product and wide variety of issues ranging from application issues, installation/configuration and performance-related issues.
• Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
• Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
• Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.

Basic Qualifications:

• Troubleshooting and triage skills to computer and workflow related issues
• To traverse logs and other documented outputs to provide resolutions to presented issues.

Preferred Skills:

• Experience and knowledge of .Net, SQL, XML output and Cloud tools.
• Experience in a public sector computing or municipality.