Infor

We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you’ll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company.

Your Responsibilities Include

• Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs
• To work alongside calling specialist team when workload accommodates
• Ensure timely and accurate reporting to the business as required
• Any adhoc duties which may arise 
• Attend bi-weekly calls with the Customer Advocacy Team
• Attend bi-weekly Business Calls and provide support to the Business 
• Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer
• Ensuring settlement agreement terms are adhered to – working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions
• Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries 
• Attend Monthly Legal calls providing information to internal and external legal teams
• Maintain a database of legal claims / cases
• Be responsible for Liquidation / Administration cases and maintain a database
• Providing support / information to VP’s and Senior Directors as requested 
• Assisting with ME/QE and YE duties where required

Knowledge and Skills, You Bring to the Organization

• Detail focused ensuring they follow up all unresolved matters and record data accurately
• Legal and Insolvency experience desirable
• Target driven
• Firm but patient approach, strong objection handling skills
• Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
• Strong oral and written communication skills 
• Interpersonal skills
• Decision making
• Credit Control experience would be desirable but not essential
• European Language skills desirable but not mandatory