Infor

Driven. Passionate. Innovative.

As an Infor Managed Services Cloud Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide our customer’s solutions to enhance their business processes.

You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperate with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.

A Day in The Life Typically Includes:

As an Infor Managed Services consultant for Infor ERP Products, you will:

• Develop strong technical consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities.
• Act as a point of contact between Infor Managed Services and the client - provide support for the live application software.
• View the client system environment holistically to proactively identify and resolve issues.
• Document issues clearly and concisely in the ticket management tool.
• Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required.
• Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs.
• Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application.
• Work as an integral part of the Global IMS Delivery Team – recommending innovations and process improvements that will make overall delivery more efficient.
  
  

What You Will Need:

• Excellent English skills (oral and written).
• Bachelor's Degree in Computer Science or a related field.
• Understanding of Technical Consulting in customer-facing and incident management environment.
• Customer/key user support and incident solving experience, preferably in the IT sector.
• Knowledge of concepts and principles of application, systems, and technical expertise area(s) (preferably in Infor’s targeted industries) – ERP for Automotive/Infor LN and LN Studio.
• Analytical skills, object-oriented analysis, technical design knowledge.
• Analyzing source code/debugging.
• Knowledge of MS SQL Server and Oracle DB is preferred.
• Monitoring subsystems and performance of customer machine.
• Installing/upgrading resources (specific objects).
• Windows Administration knowledge.
• Application Server exposure/work with.
• Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner.
• Self-motivated team player with a strong drive for development and good interpersonal skills.
  
  

What Will Put You Ahead?

• French, German or other EMEA is a plus.
• AWS Cloud knowledge and/or certifications.
• Previous ERP experience will be a bonus.
• Basic programming experience (Java, C#, C++, .Net) would be an asset.
• ITIL foundation v4 would be an asset.
• EDI, Document Management, SQL, XML, and Python knowledge would be an asset.
• Bonus points for in-depth knowledge/experience in Logistics, Manufacturing, Customer Service, IT.
• Excellent organizational and planning skills, ability to work under pressure and meet deadlines assuring the quality-of-service delivery.