Infor

 The Business Analyst (BA) will play a crucial role in making data-driven decisions by analyzing business operations and processes to identify areas for improvement and efficiency. The BA will gather, analyze, and document requirements, working closely with stakeholders and technical teams to bridge the gap between business needs and solutions. This role will support the Cloud Tools & Services team at Infor, specifically focusing on the Martian Cloud suite of tools (Tharsis and Phobos), Regency (an API for AWS Account provisioning and management), and Monocle (our observability platform).

Essential Duties :

• Requirement Elicitation and Documentation: Gather and document detailed business requirements through interviews, workshops, and surveys.
• Analyze and model current business processes to identify inefficiencies and propose improvements.
• Data Analysis and Reporting: Perform data analysis to support decision-making and develop dashboards to monitor key performance indicators (KPIs).
• Solution Design and Validation: Collaborate with technical teams to design and validate solutions that meet business needs and conduct user acceptance testing (UAT).
• Stakeholder Management: Act as a liaison between business stakeholders and technical teams to ensure clear communication and alignment.
• Project Support: Assist in project planning, execution, and monitoring, providing support during implementation and troubleshooting.
• Tool and Platform Expertise: Develop expertise in the Martian Cloud suite of tools (Tharsis and Phobos), Regency, and Monocle, and support stakeholders in their use.

Basic Qualifications :

• • Bachelor’s degree in Business Administration, Information Technology, or a related field.
  • 2 – 4 years of experience as Business analyst
  • Proven experience as a Business Analyst or in a similar role.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Proficiency in data analysis tools and techniques.
  • Excellent communication and interpersonal skills.
  • Ability to document and communicate requirements clearly and concisely.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

Preferred Qualifications :

• • Experience with cloud technologies, particularly AWS.
  • Familiarity with the Continuous Integration and Continuous Deployment tools, Infrastructure as Code, and Observability tools (Logs, Metrics, and Traces).
  • Proficiency in project management methodologies.
  • Knowledge of API management and observability platforms.
  • Experience in conducting user acceptance testing (UAT).
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Certification in Business Analysis (e.g., CBAP, CCBA) or related fields.