General information

United States
Remote Location
Job ID

Description & Requirements

Business Analyst Senior – CPQ

Location: USA (Alpharetta or remote)

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit

Position Summary

In the Business Solutions Delivery team, we believe in empowering all Inforians to make data-driven decisions by unifying the data journey from inception to insight. We do this by creating a unified operating platform, accelerating business process, deliver a superior user experience and enable a data driven culture.

This position plays a critical role in realizing this vision. We are looking for a Business Analyst Senior to maintain and improve our quoting/pricing application (Infor CPQ) with integrations to the CRM, CLM, and order management systems. The current system will be migrated to the latest multi-tenant cloud version of the Infor CPQ product during the next couple of years. The Business Analyst will be a key player in the project and will be involved in all project phases of the implementation and the ongoing maintenance, configuration, integration and improvement of the system after go live.

The Business Analyst Senior will work closely with various stakeholders in Sales and Finance to understand the business processes and requirements, and work closely with Infor consultants, the IT development and QA testing team to get functional changes/enhancements developed and configured, tested, and rolled-out to the end users.

Key Responsibilities

  • Understanding key business processes, systems, challenges, business objectives and priorities and hot that related to the business applications
  • Building relationships with the stakeholders to be the preferred partner to drive business outcome
  • Calculating business cases to determine economic value of change/enhancement requests
  • Perform requirements gathering and analysis
  • Identify root cause of problems with applications and interfaces
  • Research solution options in collaboration with Development Create business requirements and design specification documents for new system implementations, application changes, and interfaces
  • Documenting test scenarios against the business requirements and conducting QA testing post development activities
  • Ensuring end user enablement/adoption for new applications or system changes through end user documentation and training and measuring adoption rates
  • Serve as the channel between the Business community, IT Development, QA team, the Business Relationship Management, and Project Manager.
  • Ability to work flexible hours for global coverage as necessary

Knowledge and Skills You Bring to the Organization

  • Business and systems analysis skills and know-how in use case modelling and documentation of functional specifications
  • Experience in test planning, test case documentation and testing
  • Experience in agile software development methodology
  • Ability to handle multiple projects with changing priorities and meet challenging deadlines in a fast-paced environment, leveraging your organizational skills and attention to detail
  • Excellent communication skills in a global multicultural environment with the ability to interface with internal customers at various levels and build relationships virtually across multiple functional areas
  • Good written and verbal communication skills in English
  • Creative problem solver who takes ownership of their projects
  • Experience in implementing, configuring and managing pricing/quoting applications or ERP systems would be beneficial

What’s in it for you?

At Infor, we are highly invested in the success of our people. We strive to make Infor a great company to do business with—and an awesome place to work. We recruit passionate people, cultivate an inclusive work environment, and encourage volunteerism in our communities.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: