General information

Country
United States
State
New York
City
New York
Department
Software as a Service
Job ID
32528

Description & Requirements

We are seeking a Client Service Specialist to join our New York City office in providing quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.  It is a visible position that requires a substantive level of proactive problem solving. 

A Day in The Life Typically Includes:

  • Interact with customers and manage their inquiries via phone, e-mail and CRM support tool. This includes troubleshooting queries, answering business related questions and providing detailed analysis of reported issues. 
  • Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution.
  • Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
  • Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship.
  • Administer training to clients on various functions within the system.
  • Document support procedures and solutions for common issues.

Required skills:

  • Bilingual in English and Spanish or Portuguese
  • At least 1-2 years Customer Service and/or Operations experience supporting a software application.
  • A successful candidate will be detail oriented, analytical, and an effective problem solver
  • Excellent oral and written communication; customer relations skills a must. 
  • Demonstrated ability to follow through on tasks/projects assigned
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
  • Capacity to multitask and work in a deadline/time sensitive environment

Preferred Qualifications:

  • Knowledge of supply chain management and/or logistics management preferred
  • Familiarity with International Payment or Financing
  • Familiarity with EDI or technical mapping a plus.
For this position we anticipate paying a range of $45,000 - $67,000. Please note that the salary information is a general guideline only. In addition, Infor provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 


Equal Opportunity Employer, including disability and protected veteran status. This employer uses E-Verify.  Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf


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