Allmän information

Land
USA
Stat
Georgien
Stad
Remote Location
Jobb-ID
40685
Avdelning
Customer Support
Experience Level
INTERNSHIP
Employment Status
INTERNSHIP
Workplace Type
Remote

Beskrivning och krav

The IT Support Intern will contribute to the success of Infor by resolving customer product issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools.

A Day in The Life Typically Includes:
  • Responsible for appropriate referral to other support analysts and provide feedback to Development with guidance from mentor and liaises with other departments to ensure proper handling of customer issues.    
  • Provide courteous customer service in an accurate and timely manner in accordance with existing procedures.    
  • Develop application knowledge in specific product suite, technical environment, and technologies. 
  • Participate in special projects and takes on special assignments as needed.
  • Work on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercise judgment within defined procedures and practices to determine appropriate action. Apply learned techniques and contributes to analysis and investigation to solve problems.

Basic Qualifications:
  • PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.
  • Experience providing customer service.
  • Knowledge in Windows Servers, Windows operating systems and hardware.
  • English communication skills including oral, written, presentation, and active listening.
  • Ability to work 40 hours per week throughout internship.
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:
  • Experience using Java.
  • Knowledge of relational databases (i.e., SQL server, Oracle, IBMi DB2, JDBC).
  • Experience with IBMi job management (i.e., Job descriptions, User profiles, Routing entries, Job queues, Subsystems, print queues, data queues).

US Remote (Alpharetta, GA)

Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;
För mer information besök www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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