Infor

The Technical Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support.    This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes: 

• Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
• Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
• Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration, and performance-related issues.
• Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
• Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
• Utilize communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
• Ability to work on call on a rotational basis with flexible hours.

Basic Qualifications: 

• Will consider an incumbent with other education with the aptitude to learn.
• Technical skills: Java, Groovy, SQL, Java Script.
• Proficiency with SQL and an understanding of relational database systems.
• English and Spanish communication skills.
• Exposure to object-oriented programming.
• Aptitude to learn quickly and independently.
• Team player with communication, organizational, analytical, and problem-solving skills.

Preferred Qualifications: 

• Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
• Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos.
• Eclipse IDE, setup, and remote debugged java code as necessary.
• Advanced SQL.
• Organizational and problem-solving skills.

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com.

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