Allmän information

Land
Filippinerna
Stad
Remote Location
Jobb-ID
41129
Avdelning
Customer Support
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beskrivning och krav

Provide support to our ERP application. This job entails troubleshooting skills and ability to multitask and handle multiple incidents at any given day. Conveys customer feedback to product development staff. Possesses working knowledge of operating environments and basic knowledge of product functionality.

 

A Day in The Life Typically Includes: 

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.

  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
  • Involved in any additional follow up, testing and troubleshooting
  • Manages workload effectively following Support Procedures
  • Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other departments
  • Contributing and maintaining information in the Support knowledge base.
  • Developing product knowledge in the specific ERP product and identifying areas for further specialization

 

What You Will Need:

Basic Qualifications:

  • Graduate of any accounting , dinance, or any related course
  • At least 3 years support experience to external customers
  • Experience on ERP Customer/application support
  • Experience in supporting Cloud applications

 

Preferred Qualifications:

  • Certified Public Accountant
  • At least 4 years functional support experience to external customers (Phone/Chat/Email)
  • Experience on ERP Customer/application support
  • Experience in supporting Cloud applications

Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;
För mer information besök www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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