Infor

Infor is seeking an experienced Product Support Analyst to join the Fourth Shift team that Supports, the Fourth Shift on-prem ERP system and its components. This Analyst is decisive, action-oriented, learns quickly, independently, and takes ownership of open issues.

Basic Qualifications:

Total experience: 4+ years

• Bachelor’s or Master’s degree in computer science, or related field preferred.
• Excellent Knowledge of ERP & SCM domains including Manufacturing and Finance.
• Experience in Product Support and Customer Management. Ability to handle clients professionally during all interfaces.
• Ability to work in different working hour shifts including Night shift and weekend hours if required.
• Strong written and verbal communication skills and be able to create and produce KB documents.
• Ability to provide technical consultation to the customers and be able to connect remotely with customer and then resolve the issue and have to be Self-motivated, results oriented and deadline drive.

Preferred Qualifications:

• Knowledge of Manufacturing and Finance product support.
• Hands-on experience with:
  • Order Management
  • Inventory Management
  • EDI (Electronic Data Interchange)
  • Accounts Receivable (AR)
  • Accounts Payable (AP)
• Regularly attend team meetings to discuss projects, brainstorm ideas, and provide status updates
• Recommend new techniques that can help increase productivity
• Work closely with end customer’s ensure product is working as per expectations
• Provide technical expertise to troubleshoot issues reported by the customers, support or QA.

o   General Ledger (GL)