General information

Job ID

Description & Requirements

We are seeking a highly motivated individual to join our growing organization in the role of an Operation Analyst. The role of the Operation Analyst is to support Operations directors/Managers and Practice Directors/managers. Usually requires two years of experience in the areas of the Operations team of the software services industry.

Specialized Knowledge and Skills:

• Able to exercise independent judgment and take action on it.
• Excellent analytical, statistical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Ability to read the communication styles of team members who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and motivating.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to defuse tension among the project team, should it arise.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

         Working knowledge and adherence to and enforcement of Infor Corporate Policies and Procedures, as outlined in the employee handbook


  • Help project managers to provide updates and reports from various MIS tools
  • Effectively communicate deliverables expectations to team members and stakeholders in a timely and clear fashion.
  • Liaise with operations stakeholders on an ongoing basis.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Interact with customers and provide updates on project status and financials.

Job profile:

  • Must have strong analytical and communication skills
  • Working experience with USA customers 
  • Willingness to work with overlap time zones

Education and Experience:

MBA (Finance) or M.Sc (Computers/Statistics/Maths) or any equal degree

2 to 4 years work experience in a services PMO organization • Demonstrated experience working with local, regional and multi country project teams. 

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Principle Based Management™ (PBM™). Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.