Allmän information

Land
USA
Stad
Remote Location
Jobb-ID
41474
Avdelning
Customer Support
Experience Level
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Remote

Beskrivning och krav

The Vice President of Customer Support is a key executive leadership transformational role responsible for executing and optimizing the delivery of customer support and professional services to enhance customer satisfaction and loyalty. This position plays a crucial role in shaping the overall customer experience strategy, driving operational excellence, leading our automation journey, and fostering a customer-centric culture within the organization.

A day in the life typically includes:

  • Develop and execute a comprehensive customer support strategy that aligns with the company's mission and objectives. Define clear customer experience goals and KPIs to measure success.
  • Lead a diverse team of professionals, set clear expectations, provide guidance, and foster a high-performance culture.
  • Focus on technology transformation and innovation in the support arena.
  • Establish and maintain efficient processes for delivery, ensuring projects are completed on time and within budget. Implement and refine delivery methodologies and best practices.
  • Collaborate closely with sales and account management teams, as well as CX colleagues to understand customer needs and expectations.
  • Drive customer engagement and satisfaction by ensuring team exceed customer expectations.

Preferred Qualifications:

  • A proven track record of transformation and innovation.
  • Experience managing stakeholder relationships.
  • Cloud based software experience, having experience of digitally transforming customer's businesses.
  • Ability to use metrics to analyze trends and address business needs both operational and financial.
  • Experience with a landscape of delivering multiple ERP products.
  • Driving customer growth and retention through the creation of successful customer journey playbooks.
  • Experience with automation and scaled support to drive efficiency.
  • Remote role with frequent international travel.
Remote: (Alpharetta, GA; Dallas, TX; St. Paul, MN)


     





Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;
För mer information besök www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf