基本信息

国家
Polsko
城市
弗罗茨瓦夫
部门
Software as a Service
职位编号
36844

描述和要求

We seek a Client Service Specialist  Associate, to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem-solving. Excellent communication skills and follow-through are essential for the position.  


A Day in The Life Typically Includes:


  • Interact with customers and manage their inquiries via phone, e-mail, and CRM support tool. This includes troubleshooting queries, answering business-related questions, and providing detailed analysis of reported issues. 
  • Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable, and communicate details of the resolution.
  • Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
  • Communicate with partners and various departments within our organization to ensure an integrated approach to client relationships.
  • Administer training to clients on various functions within the system.
  • Document support procedures and solutions for common issues.
  • Assist with training to team members.
  • Provide support on assigned projects.


Required skills:


  • Proven experience in Customer Service and/or Operations supporting a software application.
  • A successful candidate will be detail-oriented, analytical, and an effective problem solver.
  • Excellent oral and written communication both in English and Italian; customer relations skills are a must. 
  • Demonstrated ability to follow through on tasks/projects assigned.
  • Familiarity with Microsoft Office applications (Excel, Word, PowerPoint).
  • Capacity to multitask and work in a deadline/time-sensitive environment.
  • Ability to work both independently and in a global team environment, which requires listening to group members, sharing knowledge, and assuming responsibility to ensure success in any effort.

Preferred Qualifications:


  • English and Italian are mandatory (Spanish or Portuguese will be a plus).
  • Knowledge of supply chain management and/or logistics management is preferred.
  • Familiarity with International Payment or Financing
  • Familiarity with EDI or technical mapping is a plus.





关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.