基本信息

国家
Čína
城市
深圳
部门
Software as a Service
职位编号
37621

描述和要求

Temp headcount - Provide excellent service to our customers to help them solve problems.

Your Responsibilities Include

• Interact and manage customer’s inquiry or complaint over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues.

• Responds to customer’s inquiries and/or complaints in a timely manner - research and analysis customer inquiry/complaint, identify problem, respond and trouble shooting.

• Identify and prioritize problem cases, and route cases to appropriate or designated resources for resolution and to follow up until case is fully resolved.

• Generate customer cases using service management tools.

• Log details of inquiry/complaint, its comments and actions taken for record keeping.

• Understand the specific customer and its trading partner relationship requirements - help users to complete transactions on the GT Nexus’s platform.

• Monitor transactions and proactively reaching out to customers to assist with completion of their tasks.

• Monitor payments and financial account activity for customers.

• Document supporting procedures and solutions for common problems.

• Communicate with various internal departments and our partners to ensure an integrated approach is delivered to resolve our client's problem.

• Provide training to clients on various systems and their functionalities.

• Ensure delivery of quality customer service. Elicits feedback from customers to monitor their satisfaction.

• Provide daily guidance and communication to junior team members so that high standard of customer services are provided in a timely, efficient, knowledgeable and professional manner.

• Any ad hoc projects.

Knowledge and Skills, You Bring to the Organization

• More than two years of customer service experience and/or operation experience in supporting a software application.

• Bachelor degree in any discipline.

• Working experience and knowledge in global supply chain such as Carrier, Logistics, Trade Operations, Trade Sales preferred.

• Help Desk experience a plus.

• Familiarity with accounting and LCs, banking and credit, import and export industries a plus.

• Ability to work in a time sensitive and diversify environment. A team player.

• Proven desire to update product knowledge and skill set where required.

• Strong Customer Orientation, Good Customer Service, Communication, Problem Solving and Analytical skills.

• Excellent Interpersonal and communication skills. Able to master business spoken and written English.

• Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint). 


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.