基本信息

国家
Čína
城市
深圳
部门
Software as a Service
职位编号
36236

描述和要求

Provide excellent service to our customers to help them solve problems.

Your Responsibilities Include

Interact and manage customer’s inquiry or complaint over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues.

Responds to customer’s inquiries and/or complaints in a timely manner - research and analysis customer inquiry/complaint, identify problem, respond and trouble shooting.

Identify and prioritize problem cases, and route cases to appropriate or designated resources for resolution and to follow up until case is fully resolved.

Generate customer cases using service management tools.

Log details of inquiry/complaint, its comments and actions taken for record keeping.

Understand the specific customer and its trading partner relationship requirements - help users to complete transactions on the GT Nexus’s platform.

Monitor transactions and proactively reaching out to customers to assist with completion of their tasks.

Monitor payments and financial account activity for customers.

Document supporting procedures and solutions for common problems.

Communicate with various internal departments and our partners to ensure an integrated approach is delivered to resolve our client's problem.

Provide training to clients on various systems and their functionalities.

 Ensure delivery of quality customer service. Elicits feedback from customers to monitor their satisfaction.

Provide daily guidance and communication to junior team members so that high standard of customer services are provided in a timely, efficient, knowledgeable and professional manner.

Any ad hoc projects.

Knowledge and Skills, You Bring to the Organization

More than two years of customer service experience and/or operation experience in supporting a software application.

Bachelor degree in any discipline.

Working experience and knowledge in global supply chain such as Carrier, Logistics, Trade Operations, Trade Sales preferred.

Help Desk experience a plus.

Familiarity with accounting and LCs, banking and credit, import and export industries a plus.

Ability to work in a time sensitive and diversify environment. A team player.

Proven desire to update product knowledge and skill set where required.

Strong Customer Orientation, Good Customer Service, Communication, Problem Solving and Analytical skills.

Excellent Interpersonal and communication skills. Able to master business spoken and written Japanese, Mandarin and written English.

Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint). 


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.