基本信息

国家
Polsko
城市
弗罗茨瓦夫
部门
Software as a Service
职位编号
36597

描述和要求

Driven. Passionate. Innovative.

As an Infor Managed Services Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide solutions to our customers, to enhance their business processes.

You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperating with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.

As an Infor Managed Services consultant for Infor ERP Products, you will:
  • Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities.
  • Act as a point of contact between Infor Managed Services and the client - provide support for the live application software.
  • View the client system environment holistically to identify and resolve issues proactively.
  • Document issues clearly and concisely in the ticket management tool.
  • Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required.
  • Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs.
  • Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application.
  • Work as an integral part of the Global IMS Delivery Team - recommending innovations and process improvements that will make overall delivery more efficient.

What You Will Need:
  • Excellent French and English skills (oral and written).
  • Experience and understanding of Logistics and/or Sales Business Processes.
  • Performance and troubleshooting skills (preferably in the IT sector).
  • Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner.
  • Customer/key user support and incident-solving experience, preferably in the IT sector.
  • Strong analytical skills.
  • Self-motivated team player with a strong drive for development and good interpersonal skills

What Will Put You Ahead?
  • Additional EMEA languages are a plus (at least B1/B2).
  • Bachelor's Degree in Logistics, Manufacturing, Computer Science, or Information Technology is desirable.
  • Fresh graduate with at least 1 year of experience in Database (SQL, WinSQL), programming, and application development.
  • Knowledgeable in process analysis, design, and documentation.
  • Excellent communication, presentation, organizational, and planning skills.
  • Flexible to work on EMEA extended shifts when necessary.
  • ITIL foundation v4 would be an asset.
  • Able to work under pressure and meet deadlines assuring quality-of-service delivery.
  • Bonus points for in-depth knowledge in one or more of the following industries: Food and Beverage, Fashion, Supply Chain Management, Manufacturing, Distribution, Finance, and/or Equipment Service and Rental (ESM&R).


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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