基本信息

国家
Japonsko
城市
东京
部门
Software as a Service
职位编号
36960

描述和要求

IMS Service Operations Managers (SDMs) are trusted advisors to Infor Managed Service Cutomers from deployment to start of Managed Services Delivery.  They act as a primary point of contact between customer, implementation partner and other Infor Departments

A Day in The Life Typically Includes:

  • Schedule, facilitate and monitor cloud operations activities during implementation, from provisioning through go-live
  • Monitor Cloud project implementations and provide comprehensive updates on projects progress, issues, key milestones and risks within Infor
  • Escalate critical project issues to resolve critical issues that may impact project success or cloud adoption
  • Schedule and participate in project steering committee meetings to provide project updates and change adoption input to customer at C-level
  • Ensure a smooth transition post go-live to stable operations and continuation of relationship Infor Services.
  • Engage customers to ensure participation as an Infor reference at go-live
  • Provide feedback to Infor consulting teams, partners and cloud operations to ensure continuous improvement.


What You Will Need:

  • Business level of English and fluent level of Japanese
  • Bachelors Degree or equivalent experience
  • PMP certification preferred
  • Experience with major ERPs and/or Financial or HCM applications saas/cloud solutions
  • Strong project management skills
  • Excellent written/verbal communication and presentation skills
  • Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
  • Ability to respond quickly to changing demands and market conditions
  • Commitment to teamwork and ability to operate in a matrix management environment

Preferred Qualifications:

  • ITIL v4 Certification
  • Innovation and Service Improvement Certifications
  • (Six Sigma, DevOps, etc.)


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.