General information

Country
United Kingdom
City
Solihull
Department
Finance
Job ID
27681

Description & Requirements

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion. 

For more information visit www.infor.com

Position Summary

As a Collections Specialist with Infor you will take responsibility for ensuring all clients within your portfolio are followed up in a timely manner and within the trading terms of the invoices. You will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then you will report this information to your designated query resolver. As part of this role you will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contactsyou’re your focus will be to maximize cash collections for the Company.

Your Responsibilities Include:
  • Maximizing cash collections for clients and collecting to the targets set 
  • Working through daily call lists in a timely manner averaging 40 outbound calls per day 
  • Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround 
  • Maintaining a flexible approach to workload to ensure cover if another member of the team is out of the office
  • Sending out daily system generated reminder letters and monthly statements 
  • Any adhoc duties which may arise 
  • Being responsible for assigned accounts
Knowledge and Skills, You Bring to the Organization 

Basic Qualifications:
  • Fluency in German and English 
  • Detail focused ensuring they follow up all unresolved matters and record data accurately 
  • Target driven 
  • Firm but patient approach, strong objection handling skills 
  • Excellent oral and written communication skills 
  • Interpersonal skills 
  • Basic decision making ability 
  • Highly developed PC skills.
Preferred Qualifications:
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage 
  • Some Credit Control experience preferably within a large organization 
What’s in it for you?

At Infor, we are highly invested in the success of our people. We strive to make Infor a great company to do business with—and an awesome place to work. We recruit passionate people, cultivate an inclusive work environment, and encourage volunteerism in our communities.

Our Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. 

Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.

At Infor we value your privacy that’s why we created a policy that you can read here.
The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

Due to the high volume of applications that we receive, if you do not hear back from us in 2 weeks’, please consider your submission declined.

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.

 

We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.