General information

Taguig City
IT Business Innovation
Job ID

Description & Requirements

1. Help manage the technical aspect of GSD Operations by providing expertise to achieve the team’s goals and objectives. 
2. Spearhead the efforts to institutionalize global IT processes 
3. Support the organization’s efforts relating to continuous learning, and transformation towards self-actualization. 
4. Drive opportunities to deliver value creation initiatives in the organization. 

1. Meet and exceed Operational KPIs
2. Implement approved projects within the committed timeline
3. Establish technical guidelines and policies to support global processes
4. Embrace, follow & promote PBM culture

Essential Duties:
· Requires coverage during standard operating hours as well an on-call support if needed.
· Provide expert recommendation in fixing or resolving IT Services incidents 
· Able to mentor other IT support specialists. in analyzing software, hardware and business applications functionalities and issues.
· Able to mentor in analyzing and repair of software, hardware and/or business applications incidents.
· Provide quality answers and follow-up to customers in a timely manner.
· Able to mentor in the analysis of root causes and provide recommendation of appropriate references (people/materials).
· Provide expert recommendation during systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs. 
· Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
· Able to lead projects within various functional areas of IT 
· Able to research, assess and drive technology innovations and trend 
· Ownership of technologies deployed in the company 
· Vendor relationship management

Basic Qualifications:
· Expert technical knowledge of concepts and principles in respective industry or discipline.
· Ability to research, and offer solutions to technical problems
· Industry certifications in the fields supported by the GSD
· Expertise in different technology related to the services to be supported. 
· Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
· Excellent English verbal and written communication skills.
· Experience in Vendor Management.
· Experience on ITIL framework specifically Incident management, change management and problem management
· ITIL certification(s).
· Experience in Cloud Computing

Preferred Qualifications:
· Bachelor's or Master’s Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
· Project management certifications

Infor Values:

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.


We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.