基本信息

国家
Filipíny
城市
马尼拉
职位编号
41179
部门
Information Technology
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

A Senior IT Support Specialist will provide Tier 1 to Tier 2 technical support assistance and troubleshooting to all Infor professionals. Support will be provided remotely via voice and/or email. He/She will also serve as a Subject Matter Expert, lead or participate in projects, take ownership of problem management, and provide training and mentorship.

What You Will Need?
Required skills:
  • At least 5 years of experience in IT support, with a focus on Tier 0 to Tier 2 support.
  • Strong technical skills, including proficiency in troubleshooting hardware, software, and network issues.
  • Proficiency in supporting Windows and Mac operating systems.
  • Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Ability to support or mentor junior team members
  • Ability to bring up new technology, ability to learn and utilize with minimal training.
  • Project management skills
  • Problem solving and analytical skills.
  • In-depth understanding of different technology related to the services to be supported.
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
  • Experience on ITIL framework specifically Incident management, change management and problem management
  • Excellent English verbal and written communication skills.
  • Ability to work in a hybrid work set-up and in shifting schedule.
What Will Put You Ahead?
Preferred Qualifications:
  • Bachelor's degree in information technology, Computer Science, Computer Information Systems or a related field.
  • Experience in Cloud Computing
  • Project management certifications
  • Industry certifications related to technology supported.
  • ITIL certification(s)

A Day in The Life Typically Includes:
  • Requires coverage during standard operating hours as well an on-call support if needed.
  • Drive/lead Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
  • Drive/lead analysis of software, hardware and business applications functionalities and issues.
  • Lead analysis and repair of software, hardware and/or business applications incidents.
  • Coordinate with vendors in the troubleshooting and resolution of incidents
  • Provide quality answers and follow-up to customers in a timely manner.
  • Lead the analysis of root causes and research appropriate references (people/materials).
  • Drive use of systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations and periodic research for project.
  • Office-based providing remote support.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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