基本信息

国家
Indie
特伦甘纳
城市
海德拉巴
部门
Global Support
职位编号
35132

描述和要求

Software Support Manager needed to lead and grow a team of support analysts being responsible for supporting, maintaining, and enhancing Infor ERPA XA product on the IBMi / iSeries platform. This role requires a motivated self-starter professional and can thrive in a constantly evolving environment. As a Software Support Manager, you will be responsible for leading projects, managing & growing the team, managing technology in projects, and providing guidance to the team.

Essential Duties:
Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect disciplines. Executes financials, business planning, organizational priorities and workforce.

24/7 on call coverage on rotation required. 
Standard working hours 8 AM eastern to 5 PM eastern time zone /5:30 PM IST to 2:30 AM Ist

Basic Qualifications: 
· Bachelor’s or Master’s degree in computer science, or related field preferred. 
· 6  years of software support experience.
· Excellent managerial and interpersonal skills; effectively communicate and collaborate with all areas of support/development and product management; ability to interact and work with staff at all levels.

Preferred:
· Experience in support of ERP Systems
· Experience with ERP XA and/or IDF.
· Experience with managing teams of 12 or more analysts.
· Good communication skills and comfortability speaking in small group settings.
· Strong analytical skills.
· Experience and ability to work effectively in tools Microsoft Teams/Support Portal and Excel
· Ability to multi-task; Self-teacher in acquiring new skills.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.