基本信息

国家
Indie
特伦甘纳
城市
海德拉巴
部门
Global Support
职位编号
35570

描述和要求

Roles and Responsibilities:


  • Analysts support the PLM for Process (Optiva) Product.
  • The product handles Formula Management, Specifications, Parameters and Label Creation in the
  • Food, Pharma and Chemical industries.
  • Customers will enter incidents into our on-line portal and you retrieve them from a queue in a round-robin with your fellow analysts.
  • The questions cover all aspects of the application, Cloud related issues etc…
  • You will use your product knowledge , technological skills , diagnostic skills etc…. to resolve the issues.  Team members work together to resolve issues.
  • Team meetings and Zoom meetings with customers are sometimes required in order to communicate the issue.
  • You may need to walk a customer through steps to resolution.
  • Copies of the database may be provided to test and duplicate the issue.
  • SQL studio may be used for database analysis
  • Some issues will get passed to other teams if they fall out of the Support scope.
  • Defect entry is required for some issues and we work closely with Development in order to provide solutions.

Basic Qualification:

  • 4 year Bachelor’s degree in a related field
  • 2 years related work experience post graduation
  • Communication skills, English is the required Language, all incidents must be kept up to date and be well-written.
  • A tenacious personality is required, someone who will not give up until they find the answer
  • Tech Requirements:  SQL studio, SQL query writing, VBnet scripting, some Cloud experience preferred


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.