基本信息

国家
Mexiko
城市
墨西哥城
部门
Global Support
职位编号
36558

描述和要求

 This position is responsible for providing world-class technical support for the Infor Public Sector. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. This position is for those who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. IPS customers are in general an entity providing governmental services and support i.e., public entities like public utility companies, City/County/State agencies and departments. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Public Sector industry with their challenging issues that are critical to their daily operations.



A Day in The Life Typically Includes:

  • Provide troubleshooting and diagnosis for complex issues presented to Infor from both On-Premises and SaaS customers.
  • Support entire product and wide variety of issues ranging from application issues, installation/configuration and performance-related issues.
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
  • Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.


Basic Qualifications:

  • Troubleshooting and triage skills to computer and workflow related issues
  • To traverse logs and other documented outputs to provide resolutions to presented issues.


Preferred Skills:

  • Experience and knowledge of .Net, SQL, XML output and Cloud tools.
  • Experience in a public sector computing or municipality.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.