Infor

Candidate should be qualified to offer technical support to Infor customers who are using the Infor POS product. Candidate should be willing to work in shifts, which includes India night hours. Good technical aptitude, strong knowledge of the English language & communication skills, ability to work in a team and good customer service skills are key.   An Infor POS support analyst should have the technical aptitude to learn our POS software/hardware systems. He/she should be able to provide excellent remote customer service to our customers in Canada, Americas, and Europe. Candidates should have excellent command over the English language, both verbal and written. Typically reports to a manager or team lead.

Essential Duties:

An Infor POS analyst should have the ability to smoothly transition to live support following product training. The analyst should offer seamless remote assistance to customers, as prescribed in internal department procedures. Analyst should retain and enhance his/her technical product knowledge. Diligently working on every customer case is key and so is following department policies and procedures. Our customers are based primarily in Canada and the U.S. An Infor POS analyst is expected to hold confident communications with all our customers in the English language, irrespective of regions. The Infor POS department operates 24/7 and POS analysts should be flexible to work all shift hours per business needs. Monthly team and individual goals are set for all team members, and everyone is expected to meet or exceed them.

Basic Qualifications: