基本信息

国家
Mexiko
城市
墨西哥城
职位编号
41281
部门
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

As a Product Support Analyst you will provide functional support to customers by answering questions on the functionality and usage of their Infor applications.  You will create and enhance the current knowledge base (KB) article database through updating existing KB's and creating new KB's as well as by serving as the primary support liaison between the Infor Configure, Price, Quote (CPQ) business unit and our customers,


A Day in the life Typically Includes:

  • Work with support colleagues to monitor for any incoming incidents.
  • Answer product application questions.
  • Provide end to end issue resolution.
  • Proactively keep customers informed via incident updates when problems are resolved with a focus on customer satisfaction while documenting all information on Infor’s tracking system.
  • Responsible for documenting the defects, verifying the fixes, and following the processes for closing out the incident with the customers.
  • Provide feedback and updates on issues and customer escalations.
  • Continual personal development and self-study to improve product knowledge. 

Basic Qualifications:

  • Experience with software application support.
  • Experience working in a customer focused role.  
  • Knowledge of Microsoft SQL database.
  • Knowledge of AWS Platform.

Preferred Qualifications:

  • Experience with Manufacturing Requirement Planning systems.
  • Manufacturing Engineering experience.
  • Experience working with customers through a sales cycle.  



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.