基本信息

国家
Polsko
城市
弗罗茨瓦夫
部门
Global Support
职位编号
37374

描述和要求

Position Summary

To provide a professional service to partners and customers with the responsibility to offer advice on the installation, configuration, and use of Pegasus products and if appropriate bespoke applications.

All Support Analysts will have a full understanding of the Pegasus Service Level Agreements in place and ensure that their obligations and targets are met.

Working as part of the team, the Support Analyst will have contact with Pegasus staff, partners, and appropriate developers and customers. A key requirement will be to provide a thorough investigation and analysis of all incidents and to put forward ideas for improving the service.

High-quality customer care skills must be demonstrated at all times. When dealing with incidents the Support Analyst must ensure that all internal and external parties are kept up to date. In a professional manner, the ability to prioritize workload and work under pressure is essential. 

The Support Analyst will also undertake QA testing of Pegasus products supervisor by the QA Manager.

What will you need:

  • Previous experience in IT support.

  • Basic understanding of PC hardware set-up and configuration.

  • An understanding of accounting, supply chain, and payroll. 

  • Knowledge of network environments, Servers, and Microsoft Operating Systems.

  • Proven ability to deliver quality work on time.

  • Excellent telephone manners.

  • Good problem-solving skills.

  • Ability to communicate at all organizational levels and to take ownership of problems/project tasks.

  • A basic understanding of Microsoft SQL Server.

What will put you ahead:

  • Knowledge of Pegasus Products - Opera 3
  • Knowledge of network environments, Servers, and Microsoft Operating Systems.
  • Willingness to undertake QA testing of Pegasus products and self-development in that area. 

What we offer:

  • Opportunity to work with the 3rd largest Enterprise Software company in the world.
  • Training and development programs.
  • A rewarding career in an international working environment.
  • Opportunity to work alongside recognized experts in the field.
  • My Benefit System.
  • Sodexo.
  • Private Medical Care.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.