Infor

We are seeking a highly motivated individual to join our growing organization in the role of an Operation Analyst. The role of the Operation Analyst is to support Operations directors/Managers and Practice Directors/managers. Usually requires two years of experience in the areas of the Operations team of the software services industry.

Specialized Knowledge and Skills:

• Able to exercise independent judgment and take action on it.
• Excellent analytical, statistical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Ability to read the communication styles of team members who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and motivating.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to defuse tension among the project team, should it arise.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

•         Working knowledge and adherence to and enforcement of Infor Corporate Policies and Procedures, as outlined in the employee handbook

Responsibilities:

• Help project managers to provide updates and reports from various MIS tools
• Effectively communicate deliverables expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with operations stakeholders on an ongoing basis.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Interact with customers and provide updates on project status and financials.
  

Job profile:

• Must have strong analytical and communication skills
• Working experience with USA customers 
• Willingness to work with overlap time zones

Education and Experience:

• MBA (Finance) or M.Sc (Computers/Statistics/Maths) or any equal degree

• 2 to 4 years work experience in a services PMO organization • Demonstrated experience working with local, regional and multi country project teams.